Privacy Policy

Information We Collect

When you visit our website, submit a form, call our admissions team, or engage with our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address
• Insurance Information: Insurance provider, policy number, and group number submitted through our insurance verification forms
• Health Information: Information about substance use history, mental health conditions, and treatment needs that you voluntarily provide through our intake forms or during phone consultations
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools

How We Use Your Information

The information we collect is used to:

• Provide Treatment Services: Assess your needs, develop a personalized treatment plan, and deliver quality addiction and mental health care
• Verify Insurance Coverage: Confirm your insurance benefits and determine coverage for our treatment programs
• Communicate With You: Respond to inquiries, schedule appointments, provide treatment updates, and follow up on your care
• Improve Our Services: Analyze website usage patterns and feedback to enhance our programs, content, and user experience
• Meet Legal Obligations: Comply with applicable healthcare regulations, licensing requirements, and legal processes

HIPAA Compliance

Trailhead Treatment Center is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal regulations.

• Protected Health Information (PHI): All individually identifiable health information you provide is treated as PHI and is subject to the protections required by HIPAA
• Administrative Safeguards: We maintain workforce training, access controls, and security management processes to protect your information
• Technical Safeguards: We use encryption, secure access controls, and audit trails to protect electronic PHI
• Physical Safeguards: We secure our facilities, workstations, and devices to prevent unauthorized access to your information
• Business Associate Agreements: We maintain written agreements with all third-party vendors who may access your PHI, ensuring they also comply with HIPAA requirements

You have the right to receive a full copy of our Notice of Privacy Practices, which describes in detail how your health information may be used and disclosed. Please contact us to request a copy.

Information Sharing

We respect your privacy and are committed to responsible data handling:

• We Do Not Sell Your Data: Under no circumstances do we sell, rent, or trade your personal or health information to third parties for marketing purposes
• Treatment Coordination: We may share information with other healthcare providers involved in your care, as permitted by HIPAA and with your consent
• Insurance Processing: We share necessary information with your insurance provider to verify coverage and process claims
• Legal Requirements: We may disclose information when required by law, court order, or to protect the safety of our clients and staff
• 42 CFR Part 2: As a substance use disorder treatment facility, we comply with 42 CFR Part 2 federal regulations, which provide additional confidentiality protections for substance use disorder patient records beyond standard HIPAA requirements

Cookies and Website Analytics

Our website uses standard technologies to improve your browsing experience:

• Essential Cookies: Required for basic website functionality, such as remembering your preferences and enabling form submissions
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics collects anonymous usage data and does not identify individual users
• No Health Search Tracking: We do not track or store information about your health-related searches or browsing history outside of our website
• Third-Party Tools: Some pages may include embedded content (such as maps or videos) from third-party services that may set their own cookies. We do not control these cookies

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal and health information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information in your records
• Deletion: You may request that we delete your personal information, subject to legal and regulatory retention requirements
• Opt Out of Communications: You may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails
• Restriction of Processing: You may request that we limit how we use your information in certain circumstances
• File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, regular security assessments, and staff training on data protection practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to request a copy of our Notice of Privacy Practices, please contact us:

Trailhead Treatment Center
103 Stiles Rd, Suites 1 & 2
Salem, NH 03079
Phone: (857) 312-1697
Email: info@trailheadtreatment.com