Information We Collect
Trailhead Treatment Center collects information to provide effective treatment services and improve your experience. The types of information we may collect include:
- Personal Information: Name, date of birth, address, phone number, email address, and emergency contact details provided during admissions or through our website forms.
- Health Information: Medical history, mental health records, substance use history, treatment plans, progress notes, and other clinical documentation necessary for your care.
- Insurance Information: Health insurance policy details, coverage verification data, and billing information required to process claims on your behalf.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources collected through cookies and analytics tools when you visit our website.
- Communication Records: Records of phone calls, emails, and form submissions you make to our admissions team or clinical staff.
How We Use Your Information
We use the information we collect for the following purposes:
- Treatment Services: To provide individualized addiction treatment, mental health care, and clinical services tailored to your needs.
- Care Coordination: To communicate with your treatment team, referring providers, and other healthcare professionals involved in your recovery.
- Insurance and Billing: To verify insurance coverage, process claims, and manage billing for treatment services rendered.
- Quality Improvement: To evaluate and improve the quality of our programs, services, and patient outcomes.
- Legal Compliance: To comply with applicable federal and state laws, including healthcare regulations and reporting requirements.
- Website Improvement: To analyze website traffic, optimize user experience, and deliver relevant content to visitors seeking treatment information.
HIPAA Compliance
Trailhead Treatment Center is committed to protecting your health information in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.
As a healthcare provider, we maintain strict administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your Protected Health Information (PHI). Our staff receives regular HIPAA training, and we conduct periodic security assessments to ensure our practices meet or exceed regulatory standards.
You have the right to receive a Notice of Privacy Practices that describes in detail how your medical information may be used and disclosed. A copy is available upon request and is provided at the time of admission.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:
- With Your Consent: We will share your treatment information with outside parties only when you have provided a signed, written authorization specifying the recipient, purpose, and scope of the disclosure.
- For Treatment Purposes: With members of your care team and, with your authorization, with external healthcare providers involved in your treatment.
- For Payment: With your insurance company or other payer sources to process claims and verify coverage for services provided.
- As Required by Law: When mandated by court order, subpoena, or specific legal requirements such as mandatory reporting of child abuse or imminent danger situations.
- Business Associates: With vendors and service providers who assist in our operations under signed Business Associate Agreements that require them to protect your information.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site performance. These include:
- Essential Cookies: Required for basic website functionality such as page navigation and accessing secure areas of the site.
- Analytics Cookies: Used to collect anonymous information about how visitors use our website, including which pages are visited most often and how users navigate between pages.
- Marketing Cookies: Used to deliver relevant advertising and measure the effectiveness of our outreach campaigns. These cookies may be placed by third-party advertising partners.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features but will not impact your ability to contact us or access general information about our services.
Your Rights
Under HIPAA and applicable state laws, you have the following rights regarding your health information:
- Right to Access: You may request a copy of your medical records and health information maintained by our facility.
- Right to Amend: You may request corrections to your health information if you believe it is inaccurate or incomplete.
- Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
- Right to Restrict: You may request restrictions on how your health information is used or disclosed, though we are not required to agree to all restriction requests.
- Right to Confidential Communications: You may request that we communicate with you through specific channels or at specific locations.
- Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services.
Contact Us
If you have questions about this privacy policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
Effective Date: This privacy policy is effective as of February 2026 and applies to all information collected by Trailhead Treatment Center through our website and during the course of treatment. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.
