Trailhead Treatment Center collects information necessary to provide you with quality addiction treatment and mental health services. The types of information we may collect include:
Personal Information: Name, date of birth, address, phone number, email address, and emergency contact details
Health Information: Medical history, treatment records, substance use history, mental health assessments, and clinical notes
Insurance Information: Health insurance provider, policy number, group number, and benefits verification details
Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through standard web analytics
Communication Records: Records of phone calls, emails, form submissions, and live chat interactions with our admissions and clinical teams
How We Use Your Information
We use the information we collect for the following purposes:
Providing addiction treatment, mental health care, and related clinical services
Coordinating care among our clinical team members, including therapists, counselors, and medical staff
Verifying insurance coverage and processing claims for treatment services
Communicating with you about appointments, treatment plans, and aftercare recommendations
Responding to admissions inquiries and insurance verification requests
Improving our website functionality and user experience
Complying with legal and regulatory requirements, including state and federal healthcare laws
HIPAA Compliance
Your Health Information Is Protected
As a licensed treatment facility, Trailhead Treatment Center fully complies with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.
Your Protected Health Information (PHI) is stored in secure, encrypted systems with restricted access
All staff members receive HIPAA compliance training and are bound by confidentiality agreements
We maintain physical, technical, and administrative safeguards to protect your data
Substance use disorder records receive enhanced federal protections under 42 CFR Part 2
We will never share your treatment information without your explicit written consent, except as required by law
You have the right to request a copy of our full Notice of Privacy Practices at any time. Contact our Privacy Officer for more details.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
With Your Consent: When you provide written authorization for us to share information with specific individuals or organizations
For Treatment Coordination: With other healthcare providers involved in your care, as authorized by you
Insurance Processing: With your insurance company to verify benefits and process claims for services rendered
Legal Requirements: When required by law, court order, or government regulation
Emergency Situations: To prevent serious threat to health or safety, as permitted under HIPAA
De-identified Data: Aggregate, anonymized data that cannot identify any individual may be used for research or quality improvement
Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies: Required for basic website functionality, such as page navigation and form submissions
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve content and user experience. Analytics data is collected anonymously
Marketing Cookies: We may use remarketing tools to display relevant information to past website visitors. You can opt out of personalized advertising through your browser settings or the Google Ads Settings page
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect some website features.
Your Rights
Under HIPAA and applicable state laws, you have the following rights regarding your health information:
Right to Access: You may request copies of your health records
Right to Amend: You may request corrections to your health information if you believe it is inaccurate
Right to Restrict: You may request restrictions on certain uses and disclosures of your health information
Right to Accounting: You may request a list of certain disclosures we have made of your health information
Right to Revoke: You may revoke any written authorization you have given us at any time
Right to Complain: You may file a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated
To exercise any of these rights, please contact our Privacy Officer using the information below.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:
Hours: Our admissions team is available 24/7 to assist you.
Effective Date: February 2026. This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.
Begin Your Recovery Journey Today
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